Refund Policy – Autonomous Farming Services
This Privacy Policy explains how personal information, operational data, and farm-related information are collected, used, stored, and protected when you access or use our autonomous farming platform, including drone systems, artificial intelligence services, robotics, analytics tools, and related digital infrastructure.
By using the platform, you consent to the practices described in this Privacy Policy.
1. Overview
This Refund Policy outlines the conditions under which refunds, service credits, or exchanges may be granted for subscriptions, platform access, and autonomous farming services purchased through our platform or authorized channels.
By purchasing or subscribing to our services, you agree to the terms described in this Refund Policy.
2. Eligibility for Refunds
Refunds may be requested within thirty (30) days from the date of purchase under the following circumstances:
The service has not been activated or substantially used;
The platform fails to operate in accordance with the service guarantees described in applicable service terms;
A technical issue prevents reasonable access to purchased services and cannot be resolved within a reasonable timeframe.
Refund requests submitted after the 30-day period may not be eligible unless required by applicable law.
3. Non-Refundable Services
Refunds are generally not provided for:
Partially used subscription periods;
Active or ongoing autonomous farming operations already performed;
Custom integrations, configurations, or deployment services;
Personalized farm analytics, reports, or data processing outputs;
Software updates, digital downloads, or delivered analytical results;
Renewal payments processed after the renewal date.
4. Subscription Cancellations
Subscribers may cancel recurring services at any time through their account settings or authorized support channels.
Cancellation prevents future billing but does not automatically entitle the user to a refund for the current billing cycle unless otherwise stated in this policy or required by law.
Access to services will remain active until the end of the paid subscription period.
5. Service Credits and Exchanges
In situations where service performance issues occur, we may, at our discretion:
Provide service credits,
Extend subscription access,
Replace or reconfigure affected services,
Offer alternative service solutions.
Service credits may be issued instead of monetary refunds when appropriate.
6. Refund Request Process
To request a refund, users must contact platform support and provide:
Account or order identification details;
Purchase confirmation information;
A description of the issue or reason for the request.
Additional information may be requested to verify eligibility.
7. Refund Processing
Approved refunds will be issued to the original payment method used during purchase unless otherwise required by applicable regulations.
Refund processing typically occurs within five (5) to ten (10) business days after approval, depending on financial institutions and payment providers.
Transaction fees, currency conversion charges, or third-party processing costs may be non-refundable where permitted by law.
8. Payment Disputes and Chargebacks
Users are encouraged to contact support before initiating payment disputes or chargebacks through financial institutions.
Unauthorized or fraudulent chargebacks may result in temporary suspension of platform access while the matter is reviewed.
9. Changes to This Refund Policy
This Refund Policy may be updated periodically to reflect operational, legal, or service changes. Updated versions become effective upon publication on the platform.
Continued use of services following updates constitutes acceptance of the revised policy.
10. Contact for Refund Requests
All refund inquiries, cancellation requests, or billing concerns should be submitted through official platform support or designated customer service channels.